Shipping Policy

Last updated: March 31, 2026

At Flex Store, we aim to process and ship your order as quickly and efficiently as possible. This Shipping Policy explains how we handle order processing, shipping times, delivery estimates, and shipping-related issues.

Order Processing

All orders are processed after payment has been successfully received and approved. Orders are typically processed within 1 to 3 business days, unless otherwise stated on the product page or during checkout.

Please note that processing times may be longer during high-volume periods, holidays, promotions, or due to circumstances outside of our control.

Shipping Times

Once your order has been processed and shipped, delivery times will vary depending on your location, the shipping method selected, and carrier conditions.

Estimated delivery times are provided for convenience only and are not guaranteed.

Shipping Delays

Flex Store is not responsible for shipping or delivery delays caused by:

• Shipping carriers
• Weather conditions
• Customs clearance
• Incorrect shipping information provided by the customer
• High shipment volume
• Events outside of our control

Any delivery dates provided are estimates only.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Flex Store is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, Flex Store is not responsible for lost, stolen, or delayed packages. If your package is delayed or marked as delivered but not received, please contact the shipping carrier directly first.

If needed, you may also contact us and we will do our best to assist you.

Order Tracking

If tracking is available for your shipment, tracking information will be sent to the email address provided at checkout once your order has shipped.

Shipping Fees

Shipping fees, if applicable, will be displayed at checkout before you complete your purchase. Any customs duties, import taxes, or additional carrier fees are the responsibility of the customer unless otherwise stated.

International Shipping

If Flex Store offers international shipping, delivery times may vary significantly depending on destination, customs processing, and local carrier services. Customers are responsible for any customs duties, import taxes, or related fees unless otherwise stated.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible with your order number and clear photos of the packaging and item so we can review the issue.

Contact Us

If you have any questions about shipping, please contact us at:

Flex Store
Email: flexstoreofficial@outlook.com